Essential Information

The specific programme offer — total price, qualification obtained, official status in Spain, format, dates, campus, language, duration, requirements and inclusions — forms part of the contract and must be provided before any payment.

If you contract as a consumer at a distance, you generally have 14 calendar days to withdraw. The mere commencement of the course does not remove this right: only the proportional part already provided is payable when you have expressly requested early commencement.

Image authorisations and commercial communications are voluntary, separate and do not condition enrolment.

Complaints: info@esbs-spain.com · +34 961 486 323 · Avenida Cataluña, 6, 46021 Valencia.

These Terms and Conditions have been drafted to ensure transparency in contracting and to safeguard, in a balanced manner, the rights of ESBS, students, the person paying the enrolment fees and, where applicable, consumers and users. No clause limits mandatory rights recognised under applicable law.

1. Legal Entity, Activity and Contact Channels

1.1. The provider of the educational service and owner of the ESBS European Sport Business School brand, for the purposes of these Terms and Conditions, is AIDEA DEVELOP, S.L.U. (hereinafter, “ESBS”), with Tax ID (CIF) B-98540792, registered office at Avenida Cataluña, 6, 46021 Valencia, and registered with the Valencia Commercial Registry, sheet V-154225, folio 25, volume 9638, book 6920.

1.2. ESBS is a private business school specialising in sports management. It offers master’s programmes, advanced programmes, courses and international qualifications or pathways in on-campus, hybrid and online formats, as well as complementary academic activities, visits, trips, international experiences, guidance services and access to a virtual campus, depending on each programme.

1.3. General contact channels: www.esbs-spain.com; email info@esbs-spain.com; telephone +34 961 486 323. The admissions channel may also operate from admissions@ace-education.es. The use of group domains or services for communications, payments or support does not change the identity of the contracting entity stated in the enrolment confirmation.

1.4. Calle Cenicero, 9 y 11Teaching centres indicated as of the date of this version: Valencia, Avenida Cataluña, 6, 46021 Valencia; and Madrid, Calle Cenicero, 9 and 11, 28014 Madrid. The specific location applicable shall be the one indicated in the Programme Information Sheet.

2. Purpose, Scope and Contracting Parties

2.1. These Terms and Conditions govern applications for admission, place reservations, enrolment, payment and the provision of programmes marketed by ESBS through its websites, payment gateways, email, centres and other authorised channels. Mere browsing is additionally governed by the Legal Notice, while data processing is governed by the Privacy Policy and Cookie Policy in force.

2.2. “Student” means the person who will attend the Programme. “Contracting Party” means the person who enters into the contract and assumes payment; they may or may not be the Student. “Consumer” means an individual acting for purposes unrelated to their business or professional activity. Where the Contracting Party is a consumer, their mandatory rights shall always prevail.

2.3. Tailor-made training contracted by companies, clubs, federations or other organisations may be governed by a specific proposal or contract. These Terms and Conditions shall apply on a supplementary basis insofar as compatible, without granting consumer rights to anyone who does not legally have that status.

3. Contractual Documentation and Pre-contractual Information

3.1. Before the Contracting Party becomes bound or makes any payment, ESBS shall provide, in a clear, accessible and retainable form, a specific information sheet or proposal for the Programme (the “Programme Information Sheet”). The Sheet shall include, at a minimum: the name and essential content; the entity issuing the qualification or certificate; the nature and official status of the qualification in Spain; format, campus, language, dates, calendar, timetable and duration; hours or credits; admission and technical requirements; assessment and attendance system; minimum and maximum places, if applicable; total price including taxes and mandatory charges; payment schedule; included and excluded services; reservation, withdrawal and cancellation conditions; and, where applicable, travel, internships, accommodation, insurance, visas, materials and connection costs.

3.2. The contract shall comprise, in the following order of precedence: the individual enrolment or order confirmation; the Programme Information Sheet and its annexes; these Terms and Conditions; and the academic regulations provided before the start. A specific condition shall prevail only if it was communicated before contracting, is compatible with the law and does not reduce mandatory rights. Advertising and commercial communications shall form part of the contract when they are more favourable or have legitimately determined the decision to contract.

3.3. ESBS shall provide these Terms and Conditions in Spanish and, where the contract is entered into in another language, shall identify the contractual language. Any translation shall be for information purposes only unless the confirmation expressly states that both versions are contractual.

3.4. The Contracting Party may correct errors before completing the order. In electronic contracting, the final button shall unequivocally indicate that the action creates a payment obligation. ESBS shall send the confirmation and contractual documentation on a durable medium, normally by email, without undue delay and, in any event, within twenty-four hours following electronic acceptance.

4. Nature of Education, Qualifications and Certifications

4.1. The legal and academic nature of each educational offering shall be exclusively that described in its Programme Information Sheet. Unless the Sheet expressly states that it leads to an official Spanish university degree and identifies the responsible university and its official registration, the Programme shall not be construed as an official Spanish university degree. The use of hours, ECTS credits, educational levels or expressions such as bachelor or master does not, by itself, alter that nature.

4.2. Where a Programme is certified by CUALIFICAM, this means that it has passed the applicable quality certification procedure for the identified professional programme. Certification does not in itself convert the qualification into an official Spanish university degree. The validity, scope and certified entity shall be verified in the Programme Information Sheet and the relevant register.

4.3. Where a foreign qualification is offered — for example, a certification registered in a French register — the Programme Information Sheet shall identify the country, issuing entity, level and registration status. Any homologation, equivalence, professional recognition or access to studies in Spain or another country depends on the competent authority and the applicant’s circumstances; ESBS does not guarantee it unless expressly and in writing undertaken.

4.4. Diplomas and certificates shall only be issued once the Student has met the academic requirements and paid any due and payable amounts. Any mandatory issuance cost shall form part of the total price communicated before contracting. Only duplicate copies, translations, legalisations or special deliveries requested subsequently may be charged separately, in accordance with the tariff previously disclosed.

5. Admission and Formation of the Contract

5.1. A request for information or admission does not, by itself, create an obligation to enrol. ESBS may conduct interviews and verify compliance with objective requirements. Pre-admission may hold a place on provisional reservation for the period indicated — currently, as a general rule, fifteen business days — without prejudice to what is established in the Programme Information Sheet.

5.2. The contract shall be deemed concluded when ESBS accepts the admission, the Contracting Party accepts the contractual documentation and, where applicable, the reservation fee or first payment is received. ESBS shall send final confirmation. If ESBS receives a payment and ultimately rejects admission for a reason not attributable to the applicant, it shall refund the full amount paid within a maximum of fourteen days.

5.3. The applicant must provide truthful information and authentic documents. If false information or a material omission is detected, ESBS may provisionally suspend admission and, after giving the person concerned an opportunity to be heard, refuse admission or terminate the contract. The financial consequences shall be limited to services actually provided, reasonable costs and proven damages, without automatic penalties and without prejudice to other legal actions.

5.4. If the Student is a minor, the contract must be accepted by their legal representative. A person paying on behalf of another must be authorised and shall remain responsible for the payment obligations assumed, without replacing the Student in their academic or data-protection rights.

6. Price, Place Reservation, Invoicing and Payment

6.1. The price shall be stated in euros and shall include applicable taxes and mandatory charges. The Programme Information Sheet shall break down the place reservation, enrolment, teaching, materials, qualification and any other mandatory item, as well as optional or excluded services. No supplements shall be imposed unless expressly accepted.

6.2. The place reservation fee shall be credited towards the total price of the Programme. During the statutory withdrawal period, it shall be fully subject to Clause 8. After that period, any retention resulting from voluntary cancellation shall be governed by Clause 9 and must be proportionate, transparent and linked to actual costs or damages.

6.3. Payment shall be made using the methods indicated in the order — including bank transfer, card or an authorised payment provider — and according to the accepted schedule. ESBS shall issue an invoice or receipt. Payments made to a third party shall only discharge the obligation if that third party was identified by ESBS as an authorised channel.

6.4. In the event of non-payment, ESBS shall notify the amount due and grant a remedy period of no less than ten calendar days. If the default persists, it may proportionately suspend access to future non-essential services and, following a second notice, terminate the contract. The final settlement shall respect services provided, the obligation to mitigate damages and the prohibition of disproportionate penalties. In consumer contracts, late-payment interest shall not exceed the statutory interest rate unless a more favourable law or agreement applies, and only necessary and documented collection costs may be charged.

6.5. If deferred payment or financing through a third party is offered, the applicable financial terms shall be provided separately. Nothing in these Terms and Conditions limits the consumer’s rights in relation to a linked credit agreement.

7. Scholarships, Discounts and Promotions

7.1. Scholarships, financial aid and discounts shall be subject to the requirements, quotas and dates published before application. They shall be applied objectively and without discrimination. Unless the promotion states otherwise, they are not cumulative and do not create a right to a retroactive refund for previous enrolments.

7.2. The subsequent loss of a requirement shall only permit withdrawal of the aid to the extent clearly provided for in its terms and never due to circumstances not attributable to the beneficiary if this would produce a disproportionate result. Before any adjustment, ESBS shall provide an opportunity to submit representations.

8. Statutory Right of Withdrawal

8.1. Where the Contracting Party is a consumer and the contract is concluded at a distance or off-premises, they may withdraw without giving a reason and without penalty within fourteen calendar days from conclusion of the contract. They may do so using the form in Annex I or any unequivocal statement sent to info@esbs-spain.com or Avenida Cataluña, 6, 46021 Valencia. It shall be sufficient to send it before the deadline expires.

8.2. ESBS shall reimburse all payments received, including standard delivery costs, if any, without undue delay and no later than fourteen calendar days from the date it is informed of the withdrawal. It shall use the same means of payment, unless expressly agreed otherwise and at no cost to the consumer.

8.3. If the Programme is due to begin during the withdrawal period, ESBS shall only begin early performance when the consumer expressly requests this in a separate statement. If the consumer subsequently withdraws, they shall pay only an amount proportional to the part actually provided up to the time of their notice, calculated on the basis of the total agreed price. This amount shall not be charged if the legally required information or express request was missing.

8.4. The mere commencement of classes does not extinguish the right. In the case of services, the right is only lost after full performance, where performance began with the consumer’s prior express consent and the consumer acknowledged that they would lose the right once the contract had been fully performed. For independent digital content not supplied on a tangible medium, the statutory exception shall apply, where relevant, only if all its requirements are met and contractual confirmation exists.

8.5. If ESBS has not correctly provided the information on the right of withdrawal, the period shall be extended in accordance with the legally established terms. This clause does not affect more favourable rights offered in the Programme Information Sheet.

9. Voluntary Cancellation after the Withdrawal Period

9.1. Outside the withdrawal period, the Contracting Party may request cancellation in writing. It shall take effect on the date of receipt or on a later date indicated by the Contracting Party, without prejudice to ESBS being able to request reasonably necessary identity verification. Failure to attend does not, by itself, constitute cancellation.

9.2. Before the start, ESBS shall refund the amount paid, deducting only: actual and reasonable administrative costs that were disclosed before contracting; individualised commitments to third parties that cannot be recovered; and, if proven, actual damage arising from the immobilisation of a limited place that ESBS was unable to mitigate. The amount retained shall never be automatic, punitive or greater than the reasonably proven loss; an understandable settlement statement shall be provided.

9.3. After the start, the settlement may include the proportional value of teaching and services already provided or effectively made available up to the cancellation date, individualised non-recoverable costs and foreseeable, proven damages, with an obligation on ESBS to reasonably reduce them. Any excess paid shall be refunded within fourteen days following the settlement. None of this limits the consumer’s legal remedies in the event of breach or lack of conformity.

9.4. If the Programme Information Sheet offers a policy for changing an intake, substituting a student or deferring attendance, the more favourable condition shall apply. ESBS may exceptionally accept a transfer due to serious illness or another documented circumstance, without creating a general right beyond the published policy.

10. Visa Refusal and International Mobility

10.1. Academic admission does not guarantee the granting of a visa, residence permit, entry at the border, accommodation, insurance, homologation or any other administrative procedure. The Student is responsible for checking requirements and submitting complete applications on time; ESBS shall diligently issue the academic documentation for which it is responsible.

10.2. If a competent authority definitively refuses the required visa and the Student promptly provides evidence of this, having acted diligently and with truthful documentation, ESBS shall refund amounts allocated to services not provided. It may only deduct reasonable administrative costs previously disclosed and individualised payments to third parties that are irrecoverable, providing a settlement statement. The Programme Information Sheet may establish a more favourable policy.

10.3. If the refusal is due to false information, a late submission attributable to the applicant, deliberate failure to meet requirements or withdrawal from completing the procedure, the ordinary cancellation rules shall apply, without automatic penalty.

11. Commencement, Schedule and Academic Provision

11.1. ESBS shall provide the Programme in accordance with the Programme Information Sheet, schedule and applicable professional standards of due care. Before the start, the Student shall receive the applicable academic regulations, assessment criteria, attendance requirements, examination sittings, tutoring and support channels, and the procedure for reviewing grades.

11.2. Attendance requirements, number of examination sittings, resits, final projects, internships or defences shall only be mandatory if clearly communicated. Resit fees or extraordinary services must be published before they are requested and may not become unforeseen mandatory charges.

11.3. ESBS may replace teaching staff, rearrange sessions, change classrooms within the same campus or introduce teaching adjustments for academic, organisational, health, safety or availability reasons, provided that it maintains the promised quality, objectives, teaching load and essential elements.

11.4. Reasonable adjustments and accessibility measures for persons with disabilities or specific needs shall be assessed individually, in good faith and without discrimination. Requests may be addressed to info@esbs-spain.com or the academic team; ESBS may request only the information strictly necessary to adopt the measure.

12. Material Changes, Minimum Group Size and Cancellation by ESBS

12.1. Depending on the circumstances, material changes include relocation to another city, modification of the main format, a significant postponement, alteration of the nature of the qualification, or a significant reduction in content, duration or essential services. ESBS shall communicate these on a durable medium, explain the reason and offer an equivalent alternative or termination without penalty, with a refund of amounts paid for the part not provided. A consumer’s silence shall not constitute acceptance of a modification that worsens their contract.

12.2. ESBS may only cancel due to failure to meet the minimum group size if the minimum number and decision deadline were disclosed before contracting. In that case, it shall offer a voluntary transfer to an equivalent intake or provide a full refund within fourteen days.

12.3. When an on-campus activity, visit or trip cannot take place, ESBS may replace it with another of comparable value and objectives. If the component was essential and the replacement is not equivalent, the Student may request a proportional reduction or terminate the affected part.

12.4. ESBS shall not be liable for external expenses that the Student incurs independently before final confirmation, unless the loss is legally attributable to ESBS. Flexible transport and accommodation arrangements are recommended.

13. Force Majeure and Extraordinary Circumstances

13.1. In the event of unforeseeable or unavoidable events beyond the parties’ reasonable control — including mandatory closures, serious emergencies, conflicts, disasters, general infrastructure failures or restrictions imposed by authorities — ESBS may adopt proportionate temporary measures to maintain teaching, such as rescheduling or changing the space or format, where academically appropriate.

13.2. Force majeure does not authorise retention of the price for services that are definitively not provided or the imposition of an essential modification without a remedy. If the impossibility becomes definitive or substantially frustrates the purpose of the contract, the Contracting Party may terminate the affected part and obtain the corresponding refund, without prejudice to applicable law.

14. Online Education, Virtual Campus and Technical Requirements

14.1. The Programme Information Sheet for online or hybrid programmes shall indicate the equipment, software, connection, browsers, formats, communication system, availability of tutoring, proportion of synchronous and asynchronous activity and any costs borne by the Student.

14.2. ESBS shall provide personal credentials and a limited access licence for the stated period. The Student must safeguard their credentials and report unauthorised access. They may not share accounts, circumvent controls, perform automated extraction, introduce malicious code or interfere with the platform.

14.3. ESBS shall implement reasonable security, maintenance and continuity measures and, where possible, give notice of scheduled downtime. It does not guarantee absolute availability, but shall correct relevant lack of conformity without undue delay and, where applicable, offer alternative access, an extension, a price reduction or termination in accordance with digital services regulations.

14.4. Upon termination of the contract, access may be closed on the communicated date. Before closure, the Student must download their documents. Where required by law, ESBS shall allow the Student to retrieve, free of charge and in a usable format, non-personal content that the Student has provided or created, subject to statutory exceptions.

15. Travel, Visits, Accommodation and Combined Services

15.1. The Programme Information Sheet shall separately identify travel, visits, tickets, accommodation, meals, transport, flights, insurance, visas and other included or excluded components. Participation may be subject to capacity, safety, third-party availability and reasonable immigration requirements.

15.2. Where ESBS combines or markets services that legally constitute a package travel arrangement or linked travel service, standardised information shall be provided and the applicable mandatory regime shall apply, prevailing over these Terms and Conditions.

15.3. The Student must comply with the safety and conduct rules of the centres visited. ESBS shall not be liable for changes attributable exclusively to independent providers, authorities or the Student themselves, without prejudice to its responsibility for proper selection, organisation and fulfilment of the obligations it has assumed.

16. Internships, Career Guidance and Employability

16.1. The Programme Information Sheet shall specify whether internships are curricular, mandatory, optional, guaranteed or limited to intermediation and guidance services. Where ESBS has guaranteed a curricular internship, it shall seek to provide a suitable placement or an equivalent academic remedy compatible with applicable regulations.

16.2. Employment, extracurricular internships and selection processes also depend on third parties, the Student’s profile, performance, permits and availability. Historical employability figures, testimonials or partnerships do not constitute an individual guarantee of employment, salary, visa or professional outcome.

16.3. Partner companies or entities may change for justified reasons. ESBS shall not use logos or partnership references to promise services that are not actually included in the contracted Programme.

17. Academic Obligations and Community Rules

17.1. The Student undertakes to participate diligently, respect deadlines, authorship, intellectual property, confidentiality, data protection, safety and community rules; to treat the community with respect; and not to record, copy, impersonate, harass, discriminate, defraud assessments or disseminate unlawful content.

17.2. The use of artificial intelligence tools shall comply with the communicated academic policy. Actual authorship must be preserved, their use must be cited where required, and personal, confidential or protected data must not be entered into unauthorised services.

17.3. Disciplinary measures shall be proportionate to the seriousness, repetition and harm. Except in cases of urgent safety concerns, the facts shall be communicated, an opportunity to make representations shall be given and the decision shall be reasoned, with the applicable review procedure. An urgent precautionary suspension shall be limited and promptly reviewed. Academic expulsion does not automatically entail the loss of all amounts paid: the corresponding legal and contractual settlement shall be made.

18. Intellectual and Industrial Property

18.1. Materials, classes, recordings, trademarks, platforms and content supplied by ESBS or its licensors are protected. The Student is granted a personal, limited, non-exclusive, non-transferable licence, revocable in the event of serious breach, to use them for learning purposes during the authorised period.

18.2. Reproduction or public communication, resale, distribution, making available, unauthorised recording, removal of notices, mass extraction or use for training models or building products is prohibited, except with written permission or where legally permitted. Copies strictly necessary for authorised personal use are permitted.

18.3. The Student retains the rights to their work. By submitting it, they grant ESBS a non-exclusive, free-of-charge licence limited to assessment, plagiarism detection, accreditation, record retention and academic operation, for as long as necessary. External publication, commercial exploitation or promotional use shall require separate, specific and, where applicable, revocable authorisation; third-party rights and confidentiality shall always be respected.

19. Recordings, Image and Personal Data

19.1. Personal data shall be processed in accordance with the Privacy Policy in force, which shall identify purposes, legal bases, recipients, retention periods and rights. Acceptance of these Terms and Conditions does not constitute consent for purposes that legally require separate authorisation.

19.2. Authorisation to use image, voice or testimonials for advertising purposes shall always be independent, voluntary and specific, and shall not condition enrolment or assessment. It may be withdrawn for future uses through the indicated channel, without affecting lawful processing carried out previously.

19.3. A session may be recorded for teaching, accessibility or safety purposes where there is a sufficient legal basis and the purpose, access and retention are communicated in advance. Access shall be limited to authorised persons. Students may not record third parties without authorisation or a legal basis.

20. Liability and Guarantees

20.1. ESBS is responsible for providing the service in accordance with the contract and the law. In the event of a lack of conformity, the Contracting Party may demand the applicable corrective measures, price reduction, termination, refund or compensation.

20.2. ESBS shall not be liable for outcomes that depend exclusively on the Student’s performance, decisions by authorities or uncontrolled third parties, or unforeseeable indirect damages, to the extent permitted by law. This exclusion does not apply to obligations assumed by ESBS or to damages arising from wilful misconduct, gross negligence, personal injury, fraud, breach of data-protection obligations or mandatory consumer rights.

20.3. External links or tools shall be identified as such. ESBS does not control their terms, but shall remain responsible for proper performance where it has integrated them as part of the Programme or legally acts as provider towards the Contracting Party.

20.4. The Contracting Party shall be liable for direct damages arising from a culpable breach of their obligations, in accordance with causation, foreseeability and proportionality.

21. Support, Complaints and Alternative Dispute Resolution

21.1. Enquiries and complaints may be submitted to info@esbs-spain.com, by telephone on +34 961 486 323 or by post to AIDEA DEVELOP, S.L.U., Avenida Cataluña, 6, 46021 Valencia, stating identity, Programme, facts and request. ESBS shall acknowledge receipt, provide a reference number or proof and respond as soon as possible and, in any event, within a maximum of fifteen days from submission.

21.2. Official complaint forms shall be available at physical centres in accordance with regional regulations. Consumers may also contact the competent public consumer services based on their place of residence or the place where the service is provided.

21.3. Acceptance of these Terms and Conditions does not, by itself, constitute ESBS’s participation in the Consumer Arbitration System. If a direct complaint is not resolved, ESBS shall inform the consumer, on a durable medium, of at least one competent accredited alternative dispute resolution entity and whether it will participate in the procedure, or of the entity to whose intervention it is affiliated or subject at that time. Extrajudicial proceedings do not prevent access to the courts.

21.4. For cross-border disputes within the European Union, the consumer may seek guidance from the European Consumer Centre. No reference is made to the former European online dispute resolution platform, which closed on 20 July 2025.

22. Communications, Records and Evidence

22.1. Contractual communications shall be sent to the details provided. Each party must keep them up to date. A notice shall be deemed received when its delivery, access or rejection is recorded, without preventing the consumer from using the same channel through which they contracted where technically possible.

22.2. ESBS shall retain the accepted version, the Programme Information Sheet, the order, timestamp, consent choices and supporting documents for the periods required by law. The Contracting Party may request a copy. Electronic records shall constitute evidence, without limiting the right to provide any other admissible evidence.

23. Validity and Amendment of the Terms and Conditions

23.1. The applicable version is the one accepted at the time of contracting. ESBS may update these Terms and Conditions for future contracts and shall publish the revision date. A subsequent update shall not worsen an ongoing contract.

23.2. Changes required by law, safety or technical operation that affect an ongoing contract shall be communicated with reasonable notice and shall be proportionate. If they substantially alter the service, the remedies under Clause 12 shall apply.

24. Applicable Law and Jurisdiction

24.1. The contract is governed by Spanish law. If the Contracting Party is a consumer resident in another State, this choice shall not deprive them of the mandatory protection afforded by the law of their habitual residence where applicable.

24.2. In consumer disputes, jurisdiction shall lie with the courts determined by mandatory rules, in particular those of the consumer’s domicile where applicable. There is no exclusive submission to the courts of Valencia. For business-to-business contracts, and only where legally permitted, the parties may submit to the courts of Valencia.

25. Entire Agreement, Severability and No Waiver

25.1. If a clause is declared null and void, it shall be deemed unwritten or shall apply to the extent valid, without affecting the remainder where it can survive. It shall be supplemented in accordance with good faith, contractual balance and mandatory law.

25.2. Failure to exercise a right on a particular occasion does not constitute a waiver. No verbal condition shall modify the contract unless subsequently confirmed on a durable medium by an authorised person.